Cancellation and refund policy

    For consultation fees paid by UPI. Payments at the clinic follow the same rules.

    Paying before your appointment is confirmed

    An online request is not yet a confirmed appointment. If you pay before our team confirms and the time you asked for isn't available, we offer you another time. If none suits you, we refund the full amount.

    If we change or cancel your appointment

    If we need to move your appointment and the new time doesn't work for you, or we cancel it, you get a full refund. You can also keep the payment for a later appointment.

    If you cancel

    Tell us by phone or WhatsApp at least 24 hours before your appointment and we refund the full amount, or keep it for a new appointment if you prefer.

    Late cancellations and missed video consultations

    If you cancel less than 24 hours before, or miss a video consultation without telling us, we will usually offer one rescheduled appointment rather than a refund. Please call us — we look at every case individually.

    How refunds are paid

    Refunds go back to the UPI account the payment came from, normally within 7 working days of being agreed. Please keep your UPI transaction ID; it helps us find your payment quickly.

    Questions about a payment? Call or WhatsApp +91 7 698 798 898, Monday to Saturday, 8 AM to 9 PM.